Last updated: June 2026
We want you to be satisfied with your EDCIMBA purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return, subject to the conditions below.
All returns must be authorized by us before being sent back.
To start a return, contact us at info@edcimba.com with your order number and the reason for your return.
Once your return request has been approved, we will provide you with the appropriate return address and instructions.
Items returned without prior authorization may not be accepted. Please do not send any item back before contacting us.
To be eligible for a return, your item must be requested for return within 30 days of delivery.
The product must be unused and in the same condition in which you received it.
It must be returned in its original packaging, together with all original accessories, components, manuals, cases, boxes, or other items included with the product.
You must also provide your order number or other proof of purchase.
For change-of-mind returns, the customer is responsible for the cost of returning the item. Any original shipping charges paid by the customer are non-refundable unless otherwise required by applicable law.
If your product arrives damaged, defective, or incorrect, please refer to the section below.
Please inspect your order as soon as possible after delivery.
If you receive an item that is damaged in transit, defective, or different from the product you ordered, please contact us within 30 days at info@edcimba.com.
Please include your order number, a description of the issue, and clear photographs or other evidence showing the problem where appropriate.
After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and your rights under applicable consumer law.
Where we confirm that an item was received damaged, defective, or incorrect, you will not be required to pay reasonable return shipping costs where a return is necessary.
In some cases, we may determine that returning the damaged or defective product is unnecessary. If so, we will provide further instructions.
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method, generally within 10 business days of approval.
Please note that your bank, card provider, payment service, or financial institution may require additional time to process and display the refund in your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at info@edcimba.com.
We reserve the right to decline a change-of-mind refund, or issue only a partial refund where permitted by law, if the returned item is not in its original condition, has been used or damaged after delivery, is missing accessories or components, or was returned without prior authorization.
Nothing in this section limits any refund, replacement, repair, or other remedy that you may be legally entitled to receive.
Gift cards cannot be returned or refunded except where required by law.
Products clearly identified as final sale or clearance may not qualify for change-of-mind returns.
Products that have been used, altered, modified, damaged through misuse, or returned without prior authorization may also be ineligible for a change-of-mind return.
For hygiene, safety, regulatory, or other reasons, certain products may also be identified as non-returnable on their product page where permitted by applicable law.
These exclusions do not limit any statutory rights you may have where a product is faulty, defective, unsafe, materially different from its description, or otherwise covered by mandatory consumer guarantees.
If you would like a different product, model, size, colour, or variation, please contact us first.
In many cases, the fastest option is to return the eligible item under this policy and place a separate order for the product you would like.
Any replacement relating to a damaged, defective, or incorrect item will be handled separately under the relevant section of this policy.
You may request to cancel an order before it has been dispatched.
Please contact us at info@edcimba.com as soon as possible if you wish to cancel or modify your order.
We will make reasonable efforts to accommodate your request, but once an order has entered fulfilment or has been handed to the carrier, cancellation may no longer be possible.
Once delivered, an eligible item may still be returned in accordance with this Returns & Refund Policy.
If you experience a problem with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
Many issues involving shipping delays, damaged products, incorrect items, refunds, or order questions can be resolved more efficiently by contacting us directly.
Please contact us at info@edcimba.com and provide your order details so that we have a reasonable opportunity to investigate and resolve the issue.
In responding to a payment dispute, we may provide relevant order records, tracking information, delivery confirmation, product descriptions, payment records, and communications to the applicable payment provider or financial institution.
Nothing in this section prevents you from exercising any legal right or remedy available to you under applicable law.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under applicable Australian consumer law.
Where the Australian Consumer Law applies, customers may be entitled to remedies where goods fail to meet applicable consumer guarantees, including circumstances involving faulty products, products that are not of acceptable quality, or products that do not correspond with their description.
These statutory rights apply in addition to our voluntary 30-day return policy.
Where applicable to an order delivered to a customer in the European Union, you may have a legal right to cancel certain online purchases within 14 days of receiving the goods without providing a reason.
Any mandatory rights available under applicable European consumer law apply independently of this policy.
Where a return is made under a statutory cooling-off right, applicable legal requirements concerning product condition, return costs, refunds, and exclusions will apply.
Customers in other countries or regions may have additional consumer rights under local law.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded.
Where mandatory consumer protections apply, those rights operate in addition to the remedies described in this policy.
EDCIMBA
Operated by Adventure Carry Pty Ltd
ABN: 14 664 915 539
Location: Sydney, Australia
Mailing Address: PO Box 560 Mona Vale NSW 1660 Australia
Email: info@edcimba.com
Phone: +(409) 202-8969