You can request a cancellation or an order change free of charge within 24 hours of placing your order, provided it has not been dispatched.
How to request a change
Email info@edcimba.com with your order number, the email address used at checkout and the change you need. We will confirm whether we can make the change. After 24 hours, changes cannot be guaranteed.
After dispatch
If your parcel has already shipped, you can request a return within 30 days of delivery under our Returns and refunds policy.
Cancellation refunds
For an approved cancellation, we issue the refund to the original payment method within 5–7 business days after confirming the cancellation. Your payment provider may take additional time to post it. Your statutory rights are unaffected.
Customer support hours
Monday–Friday, 9:00 AM–5:00 PM (New York time)