You can request a return within 30 days of delivery. There is no restocking fee. For change-of-mind returns, you pay the return postage. If a damaged, defective or incorrect item is confirmed and we require a return, we provide a prepaid label.
Use your order email so our support team can locate the purchase. For cancellations before dispatch, read our cancellation policy.
What happens next?
- Send your order number and the item you would like to return.
- Wait for the return address and shipping instructions before sending the item.
- We inspect the return and notify you of the outcome. Approved refunds go to your original payment method within 5–7 business days after receipt and inspection.
Before you send it back
Where should I send my return?
Use the return address and instructions sent in response to your request. Include your order number so we can identify the item.
How can I ask about an exchange?
Include the model and option you received and the model or option you want in the request above. See the return policy for eligibility and postage details.