Last updated: June 2026
We offer free shipping on domestic orders of $99 or more. Shipping rates for orders below the free-shipping threshold, where applicable, will be displayed at checkout.
Your order is fulfilled and supported by EDCIMBA, operated by Adventure Carry Pty Ltd (ABN 14 664 915 539), based in Sydney, Australia.
Orders are generally processed within 1–2 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Once your order has been confirmed, you will receive an order confirmation email. A shipping confirmation containing tracking information will be sent once your order has been dispatched.
Estimated delivery is generally 8–15 business days after processing, depending on your destination and the shipping service used.
All delivery times are estimates only and are not guaranteed.
Delivery may be affected by carrier delays, customs processing, public holidays, weather conditions, peak shipping periods, destination restrictions, or other circumstances outside our reasonable control.
We will always do our best to help if an unexpected delivery issue occurs.
Tracking information will be provided for eligible orders once they have been shipped.
You can follow the progress of your shipment through our Order Track page using the tracking information provided in your shipping confirmation.
If tracking shows that your order has been delivered to the shipping address provided at checkout but you cannot locate the package, please contact us and we will assist you in investigating the delivery with the carrier.
Please make sure your shipping address is complete, accurate, and accessible before submitting your order.
Customers are responsible for reviewing their shipping information at checkout. Incorrect or incomplete addresses may result in delays, failed delivery attempts, returned parcels, or additional shipping costs.
If you notice an error in your shipping address, please contact us at info@edcimba.com as soon as possible.
We will make reasonable efforts to update the address if your order has not yet been dispatched. Once an order has been shipped, we may no longer be able to change its delivery address.
Nothing in this section limits any rights or remedies available to you under applicable consumer law.
For international orders, your destination country may impose import duties, customs charges, taxes, brokerage fees, or other government charges.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.
Customs requirements and fees vary by country and are determined by local authorities. EDCIMBA does not control these charges.
Customers are also responsible for ensuring that products ordered from EDCIMBA may legally be imported, possessed, or used in their destination jurisdiction.
If your tracking information has not updated for an unusually long period, your package appears to be significantly delayed, or tracking shows the package as delivered but you cannot locate it, please contact us at info@edcimba.com.
We will assist you in reviewing the tracking information and, where appropriate, contacting the carrier to investigate the shipment.
Please provide your order number and any relevant tracking information so we can assist you as efficiently as possible.
We want every EDCIMBA order to arrive safely and will work with you in good faith to resolve genuine delivery issues, subject to applicable carrier procedures and consumer protection laws.
For questions regarding shipping, tracking, or delivery, please contact:
EDCIMBA
Operated by Adventure Carry Pty Ltd
ABN: 14 664 915 539
Location: Sydney, Australia
Mailing Address: PO Box 560 Mona Vale NSW 1660 Australia
Email: info@edcimba.com
Phone: +(409) 202-8969